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Post office responds to complaints

April 19, 2024
By Anna Ridilla

The last months have been marked by a number of new complaints to the Boca Beacon about missing packages and returned mail at the Boca Grande Post Office.

Lecia Hall, a public relations representative for the U.S.P.S. for Florida has provided the Beacon with more information regarding postal complaints.

“Local management will continue to work with residents to ensure every effort is being made to provide efficient and accurate delivery of their mail,” Hall said. “We appreciate the patience and understanding of these valued customers and apologize for any inconvenience they may have experienced.”

Hall also stressed the importance of addressing with the “PO Box” in the address, though some residents are having issues with computerized software improperly turning the postbox number into a hashtag format.

“The Postal Service regrets any service problem experienced by our customers and appreciate it when they bring issues to our attention,” Hall wrote. “Any mail or packages with a physical address must also have the customer’s P.O. Box included.”

Boca Grande Post Office customers must use the following preferred addressing format for mail and/or packages:

Jane Anybody (Name/Company)
PO Box 12345 (Box number)
Anytown, USA 12345-6789 (City/State/Province/ZIP Code)

“Boca Grande residents can assist the Postal Service by making sure all mail, parcels and packages are properly addressed,” she added. “The PO Box number must be preceded with ‘PO Box.’ Hashtag usage should generally be avoided.

As a reminder, all Group E Customers/Boca Grande residents are required to update their information via Notice 32- N, No-Fee Post Office Box Renewal Notice/Annual Verification, which is provided by the Post Office upon renewal of service.”

Hall continued: “Informed Delivery is a USPS service that provides a notification of soon-to-arrive mail and packages, allowing customers to track and manage mail and packages daily and could be useful for residents to know what mail is being delivered to their Post Office Boxes.